Privacy Policy

Effective date: October 25, 2026

Who we are

Figsite Business Knowledge is a professional service operated by Joseph Figueroa, a sole proprietor in California. This policy explains how information is handled when you visit figsite.com, ask about our services, interact with our educational articles, or begin a business relationship with us.

For privacy questions and requests, email quotes@figsite.com with Privacy Request in the subject line. Please avoid sending sensitive identity documents by ordinary email.

Information we collect

Consultation requests. Our website’s consultation form asks for your name, email address, business name, service interest, and a description of the question or challenge you want to discuss. A website address is optional. The website also records processing details such as the form language, submission date and time, a request reference, and notification status. Information you submit is saved to our WordPress database before an email notification is attempted.

Comments and educational content. Visitors can leave comments on our published WordPress articles. When you comment, the site may collect the content and information you provide, together with your IP address, browser user-agent information, and moderation or anti-spam details. Approved comments and the names associated with them may appear publicly.

Professional and business contacts. We may keep work-related contact details, publicly available business information, correspondence, and service inquiries for business-to-business outreach, consultations, proposals, and client relationships. A signed service agreement may require additional business records or supporting materials within its agreed scope.

Subscriptions and other optional features. If a subscription or another contact option is made available and you choose to use it, that feature may collect the information shown on its form, such as an email address or subscription preference.

Technical information. Our website, hosting systems, security functions, and analytics providers may process IP addresses, device and browser details, pages visited, referral information, time of access, cookies, and technical logs associated with website activity.

Please do not put passwords, payment-card numbers, government identification numbers, or highly sensitive personal or client records into a general website inquiry or public comment.

How we use information

We use information to answer consultation requests, arrange conversations, decide whether a project may be a fit, prepare requested proposals, perform work described in signed agreements, manage business contacts and records, moderate comments, protect website operations, and understand site traffic. We may also use information where needed for legal compliance, dispute handling, or security.

Submitting a consultation request does not create a paid engagement, enroll you in an unrelated marketing mailing list, or authorize public distribution of confidential material. Client-specific use of information outside an ordinary inquiry is addressed in the applicable service agreement and authorization.

Website inquiries and email

A successfully submitted consultation request is stored on the website before the website attempts to send a notification to quotes@figsite.com. This means the stored inquiry may remain available to authorized personnel even if delivery of the notification email fails. Email messages and copies may also remain with the mailbox provider and systems that help deliver or protect email.

The consultation form currently uses a short-lived, first-party form security cookie, approximately 30 minutes in duration, together with other validation checks. WordPress and associated account functions also use cookies for authorized sign-in and website operation.

Cookies and website statistics

The website uses or may use the following categories of cookies or related technologies:

• Necessary operations and security: security tokens, login or session functions, and features that help the website operate safely.
• Comment convenience: if a commenter chooses the opt-in option, WordPress may remember the commenter’s name, email and website details in cookies.
• Website measurement: Jetpack Stats is active and may process visit-related information such as pages viewed, referring pages, approximate location, browser and device details, timestamps and IP-related data to produce site-use reports.
• Connected features: optional subscriptions, embedded content or other connected features may make requests to or set cookies through the service involved, when those features are used.

Browser controls may let you restrict or remove cookies. Some restrictions can affect website features. We do not represent that a browser’s Do Not Track setting, by itself, disables every analytics or third-party function on this website. Please contact us with a question about available privacy choices or a specific request.

Comments, avatars and spam checks

WordPress comments are enabled on our published articles. If an avatar is displayed alongside a comment, WordPress may request an image from Gravatar using a derived representation associated with the commenter’s email address.

An Akismet anti-spam component is installed on the website. If its service is connected and a comment is submitted for checking, comment information and technical data may be processed by that anti-spam provider.

Do not disclose private contact details or confidential information in a public comment.

Providers and sharing

We use hosting, website-management, security, analytics, and email services to run the site and respond to inquiries. These include HostGator hosting and WordPress-connected services, including Automattic’s Jetpack functionality. Service providers may process information needed to perform those functions under their applicable terms and privacy practices.

If a project is accepted, we may use other appropriate service providers within the written scope and instructions for that engagement. We may also disclose information if required by law, to respond to valid legal process, or to address misuse and security concerns.

We do not make ordinary private consultation requests publicly visible through the consultation form. Any use of information for advertising, audience sharing, or other third-party marketing would require appropriate review of the service involved and any applicable notice or choice rights.

How long we keep information

We keep information while it is reasonably needed for the purpose for which it was collected, business follow-up, an agreed service relationship, site security, applicable recordkeeping requirements, or potential disputes. Inquiry records, email correspondence, comments, client records, system logs and backups can have different retention schedules.

Research records about potential business contacts that are not converted into active prospects are scheduled to expire after 90 days; manual deletion is also available. Active prospect records follow a separate 12-month inactivity retention process, subject to applicable business-record, legal and no-contact requirements. We may retain a limited suppression record to respect requests not to be contacted again. Website inquiry records, email correspondence, client records, technical logs and backups can have separate retention periods; deletion from one location does not necessarily remove every copy. You may contact us to request review or deletion of information related to you.

Your questions and choices

Email quotes@figsite.com with Privacy Request in the subject line if you want to ask what information we hold about you, request correction, request deletion, or ask about our use of information. We may need to verify that a request concerns you and may have lawful reasons to retain particular records. We will assess requests under the laws that apply to Figsite and the circumstances of the request.

AI-assisted work

Within an agreed Business Knowledge Catalog project, Figsite may use AI-assisted tools to help collect, organize, classify or compare permitted business information. When separately contracted, AI may also help flag changes in public or client-authorized information sources outside the governed Catalog. Such findings are preliminary: independent evidence review and the client’s organizational approval remain separate, and no AI alert automatically changes or publishes a governed answer. Before collecting confidential client materials for AI-assisted service work or submitting them to an external AI provider, Figsite requires a written contract, the client’s specific authorization, and the payment required under the agreement. See the AI Communication Disclosure for details.

External sites, security and children

Our pages may contain links to other websites. Their operators control their own privacy practices. We use technical and administrative safeguards intended to protect information, but no online system can guarantee absolute security.

Figsite’s professional services are directed to adults and organizations, not children. If you believe a child has submitted personal information, please contact us.

Changes to this policy

We will revise this policy when our practices or applicable requirements change materially. A revised version will display a new effective date, and we will provide additional notice when required by law.

Privacy contact: Joseph Figueroa, Figsite · quotes@figsite.com · https://figsite.com