Check the sources
Find documents, company records, and relevant supporting information.
Your business. Your decisions.
When the answer matters, know what your business can stand behind.
Your website says one thing. Your salesperson remembers another. A customer finds a different answer through Google or AI. Figsite helps you identify the questions that matter, examine the evidence, and document what your company can actually approve.
A Business Knowledge Catalog shows which important answers your company can support and approve, the information behind them, and what still needs review.
Your company decidesEvidence examined separatelyDecisions documented
A customer asks“Does this product have a warranty?”
FIGSITE HELPS YOUR BUSINESS
Give important answers a clear foundation.
Check the sourcesWhat do the records actually support?
Evidence reviewDocument verified and unresolved findings.
Your company authorizesOnly appropriately authorized answers advance.
A governed recordKeep the outcome and decision history organized.
Important business questions
Documented evidence
Your approval authority
Clear decision history
The everyday business problemOne question.
One question.
Three answers. Which one can you trust?
A customer asks one question. Your website, sales team, and service team give three different answers. Which answer has your company actually approved?
The problem isn't that your business lacks experience. It's that the answer hasn't been clearly supported, reviewed, and authorized in one accountable process.
Explore an exampleIllustrative situation · Product warranty
S
Sales team
“I think it's covered for two years.”
W
Website
“The older product sheet says one year.”
C
Customer service
“We need to check which version applies.”
Which answer has enough evidence for your company to approve?
What Figsite actually doesWe investigate the evidence.
We investigate the evidence.
Your business makes the decision.
We organize your question, review what the records support, and document your company’s authorization separately. Unsupported answers stay unresolved.
Review separately
Record whether the proposed answer is supported—or needs more evidence.
Your company authorizes
A properly authorized representative makes your business's decision.
Keep the record
Organize the governed status and history for permitted future use.
An unresolved answer remains unresolved. Authorization does not automatically make information public.
The flagship service
More than an FAQ. The evidence behind the answer.
A Business Knowledge Catalog organizes the records behind specific company questions: their sources, review findings, unresolved issues, and company decisions. It is a controlled record, not a public AI feed or an automatic employee help desk. Your project defines how the results are delivered and who may use them.
A regular FAQ tells people an answer. This Catalog also keeps the background: what was checked, what remains uncertain, who approved the decision, and when it may apply.
The Catalog is a controlled business record. It does not automatically publish answers to your website, Google, or an AI service.
Explore the methodHow a governed record is understood
Example knowledge recordIllustrative only
“Which warranty term applies to this product?”
Relevant sourcesWarranty policy, product revision, applicable terms
Evidence reviewSupport and exceptions documented
Company decisionSeparate authorization when eligible
Governed outcomeHistory and current status retained
Educational illustration, not a live Figsite product screen or customer record.
Know what you're buying
Pay for a defined result—not a promise of another dashboard.
Your initial Catalog is a defined professional project. Before work begins, agree on the questions, fee, first checkpoint, deliverables and handoff. Some answers may be approved; others remain visibly open. Monitoring is optional.
Questions in scope
A short, agreed list of the specific claims or decisions we will examine.
Records examined
A list of relevant sources, versions, and important limits or missing documents.
What we found
A documented finding for each covered question—including when the evidence is insufficient.
Company sign-off
A separate approval decision by an authorized company representative, when eligible.
Decision history
The covered question, recorded status, and applicable history in the governed Catalog.
Useful delivery
The report, record access, milestones, and next steps specified in your agreement.
PROJECT INVESTMENT
Know the investment before you begin.
Every business has different questions. These standard reference investments help you plan; your written proposal confirms the questions, professional work, deliverables, project fee and first checkpoint before you decide.
One-time professional projects · No required monitoring subscription
START WITH A DEFINED ASSESSMENT
Answer Reliability Assessment
A paid, bounded first review to understand the important questions and size the next project. It is not automatically included in a later Catalog fee.
$1,500
ONE-TIME · SCOPEDFocused Catalog
$8,000
One agreed business area. A defined set of consequential questions, supporting documents, findings and agreed handoff.
Growth Catalog
$20,000
Multiple knowledge areas or more complicated records and company review needs, with a written project scope.
Enterprise Catalog
Custom quote
Complex product families, multiple business authorities or extensive sources. Capacity, milestones and deliverables are individually scoped.
What determines your quote?
The questions in scope, available information, complexity, authorized decision-makers and agreed delivery formats—not a promised count of approved answers.
Standard reference investments in U.S. dollars for scoped professional services; not fixed offers or promises of approved answers. Exact fee, coverage, deliverables, eligibility and any taxes or expenses appear in your written proposal. Some questions may remain unresolved.
Why this matters for your team
Fewer competing versions. A clearer basis for the next decision.
A customer questions a warranty. Two departments disagree. An AI search result makes a claim about your product. What can your company actually support? For the questions in your project, Figsite examines the records, documents what is still unknown, and keeps your company’s approval decision separate. You get a clearer basis for the next conversation—not control over outside search results.
See the evidence before you sign off.
When someone questions a company statement, you need more than competing opinions. For the agreed questions, you can receive the records examined, the finding, and what still needs proof. You decide what your company approves.
Give disagreements a documented starting point.
When teams cite different versions of a policy, the agreed record shows what was reviewed and which decision applies to the selected question. Your team can use the findings through the delivery method agreed in the project.
Check the exact product, not just the product name.
Before answering a question about a covered product, see which model, revision, and records were reviewed. You know what the evidence supports and what still needs checking.
Know the evidence behind a proposed claim.
Before preparing a claim, use the documented findings and company decision history for that question. Your public message has a clearer starting point; releasing it still requires separate approval.
You retain authority over your company’s approvals. Search engines and AI tools separately choose what they display; nothing in the private Catalog automatically reaches them.
Two separate ways we can helpFirst, establish what your business can support.
First, establish what your business can support.
Then help people find what's public.
Business Knowledge Catalogs and Public Presence Care are separate services, each with its own scope and approval. The initial Catalog requires no monitoring subscription; public discovery is never automatic.
Business Knowledge Catalogs
Identify consequential questions, review supporting evidence, document applicable context and limits, coordinate company authorization, and deliver the governed results agreed in your project.
One-time scoped engagement availableExplore Catalog servicesPublic Presence Care
Assistance with eligible website-verification tasks, discoverability checks, supported search-engine submission requests, and follow-up reporting, subject to separate service qualification and permission.
Search platforms control indexing and resultsUnderstand the limitsOptional Knowledge Care is a separately qualified service. No mandatory subscription is implied for an initial scoped project.
See it in action · Educational illustration
The question sounds simple. The answer has conditions.
Choose a familiar business question to see which records might matter. These are fictional examples—not results from real customers.
Important business question
Does this product have a warranty?
The answer may depend on the model, sale date, policy revision, and coverage terms.
Illustrative scenarioWhat the work would examine
- Collect the applicable product warranty and revision records.
- Check support, conditions, exclusions, and any missing evidence.
- Obtain separate company authorization when the outcome qualifies.
- Retain the governed outcome, including any unresolved questions.
No real company result is displayed. Verification can fail or remain unresolved; no automatic public publishing is implied.
A fair question
Could you do this yourself? Sometimes, yes.
Sometimes, yes. A simple public sitemap submission can be done with free webmaster tools. A spreadsheet can also be enough for noncritical notes. Here's where professional evidence work changes the engagement.
When DIY may be enough
For simpler needs, keep the solution simple.
- Use free Google and Bing webmaster tools for your own website.
- Maintain ordinary working notes in a document or spreadsheet.
- Use existing knowledge tools when formal evidence and authorization are unnecessary.
When Figsite may be worth hiring
When an important answer needs more than a place to store text.
- Evidence review of supporting evidence and limitations.
- Clearly separated company approval authority.
- Governed record, history, and accountable scoped delivery.
Evidence before promisesWe distinguish what is approved from what appears
We distinguish what is approved from what appears
online.
An internally reviewed answer is not the same as a public Google result. We explain what we can verify—and what we cannot promise.
Document the supporting decision.
Relevant records, independent verification, company authorization, and applicable history form a governed decision. Some questions remain unresolved, and protected knowledge is not automatically public.
Our evidence standardMeasure what platforms actually show.
Separate public publishing permission from search submission and search-engine results. An indexing request does not guarantee indexing, placement, or an AI answer.
How public proof worksClient case-study evidence will appear here only after approval of the exact claims, images, and relationship disclosures.
REAL-WORLD PRODUCT EXAMPLE
The right information exists.
Which answer applies?
Even a new manufacturer can have accurate product information that is difficult to use. A dependable selection depends on the model, size, trim, and mounting path—not just a shared product-family name. Figsite reviews and catalogs the evidence; the manufacturer approves its own answers.
SunSpark Corp.
Owner-operated, related-business illustration—not an independent client success claim. Check current SunSpark product documentation and project requirements. No testimonial, guaranteed result, or AI-search causation is claimed.
HOW A PROJECT BEGINS
Start with one important question.
Before work begins, you receive a written proposal with the scope, fee, first checkpoint, deliverables, and handoff. You decide whether to proceed.
01Choose the important question
Tell us which product, policy, or company statement needs a well-supported answer.
02Define the project
Agree on the questions, source boundaries, fee, timing, and deliverables.
03Review the findings
See what the information supports, which conditions apply, and what remains open.
04Authorize company decisions
Your designated company representative—not Figsite—decides which conclusions to approve.
05Receive the agreed deliverables
Receive final reports and records in the agreed formats. Ongoing monitoring is optional.
INSIGHTS & GUIDES
Better questions lead to better business answers.
Practical articles that explain what to check, what to decide, and what to do next.
Correct Answer, Wrong Customer? The Applicability Gap | Figsite
A correct business answer can still be wrong for one customer. Discover how purchase dates, product versions, and other conditions create the Answer…
Read the guide →
Outdated Business Information: When Correct Answers Become Wrong | Figsite
Products, policies, and warranties change, but outdated answers can survive in websites, PDFs, and employee memory. Discover how Answer Drift puts customer trust…
Read the guide →
Your Business Has the Data. Why Can’t Customers Get a Straight Answer?
Your customer does not want another PDF. They want the answer. A business can have hundreds of product pages, specification sheets, spreadsheets, technical…
Read the guide →Straight answers, not sales jargon
Questions worth answering before you hire us.
What does Figsite actually do?
We start with the important questions you select—about products, services, policies, or claims. Under an agreed scope, Figsite examines supporting records, documents the findings and gaps, and keeps your company's approval authority separate. You receive the work described in your proposal.
What is a Business Knowledge Catalog?
A clear, organized record of the business questions you choose to address, the supporting information reviewed, which conclusions your company has authorized, and which questions still require work. It is not automatically a public website, chatbot, or employee help desk.
How is this different from a spreadsheet or AI assistant?
A spreadsheet stores entries; an AI assistant can summarize and draft. Neither automatically determines which evidence controls or who has authority to approve a company claim. Figsite focuses on those accountability steps for the questions in scope.
What if the documents disagree or the answer cannot be verified?
We keep the question visibly open or conditional and identify what still needs review. A candidate question is not an approved answer, and the presence of a source document does not automatically make its statements controlling. Your business decides how to resolve remaining gaps.
Who makes the final decision?
Your organization's appropriately authorized representative. Figsite reviews the supporting evidence separately from the company's approval decision; company approval and public publication are distinct decisions.
Will this make Google or AI recommend my business?
No. The private Catalog is not automatically available to search engines. Google and other platforms separately decide what to crawl, index, cite, and display. No search ranking, AI answer, or recommendation is guaranteed.
Do I have to replace my website or existing business systems?
Not as part of a standard initial Catalog engagement. Any website change, system integration, or distribution of approved information requires a separately agreed scope and authorization.
Is a monthly subscription required?
The initial Catalog is offered as a scoped, one-time professional project. A required ongoing subscription is not part of that initial engagement. If the facts behind your important answers change infrequently, the initial Catalog may be all you need. If products, policies, services, documentation, or customer answers change often, optional monitoring may help identify when review is warranted. Any future monitoring or other services are separately agreed.
Will my company own the work?
Your company decides which business statements it authorizes. The agreement sets out your deliverables, rights to use the records, any access or export arrangements, and whether separately licensed software or additional services are involved. The initial project does not require a continuing subscription, but specific ownership and access rights must be in writing.
How much will it cost, and when will I see results?
There is no one-size-fits-all price or universal turnaround. Before you authorize work, the proposal identifies the covered questions, fee, expected deliverables, exclusions, delivery timing, and first progress checkpoint. At that checkpoint you see what has been examined and what remains open.
Can I hire Figsite for public search assistance without a Catalog?
Possibly. Public Presence Care is separately scoped and subject to qualified service availability, your permission, and eligibility under the relevant search-platform rules. Submission requests do not guarantee indexing or search exposure.
Which kinds of businesses benefit most?
Often those with important answers that vary by model, service area, policy date, customer situation, or technical condition: manufacturers, distributors, specialty contractors, and professional service businesses. The right fit depends on the question, its consequences, and the evidence available.
Your first step
What important answer does your business need to get right?
Start with a product, policy, or service question. We’ll discuss whether Figsite can help and what a defined project might involve, including scope and pricing.
Email: quotes@figsite.com